FAQ

✨ PRODUCT & USAGE

Q: Are navozilo products suitable for sensitive skin? A: Absolutely! Our core mission is to provide gentle yet effective skincare. Our Snail Mucin and Vitamin-enriched lines are specifically formulated to soothe redness and repair the skin barrier, making them ideal for dry and sensitive skin types.

Q: How often should I use the Snail Mucin Sheet Mask? A: For optimal hydration and repair, we recommend using it 2–3 times a week. If your skin is extremely dry or damaged, you can use it every other day until your moisture balance is restored.

Q: Should I wash my face after using a sheet mask? A: No rinsing is required! After removing the mask, gently pat the remaining essence into your skin until fully absorbed. Follow up with your favorite moisturizer to lock in the nutrients.

📦 SHIPPING & TRACKING

Q: How long will it take to receive my order? A: We typically process orders within 1–3 business days. Once shipped, Standard Shipping usually takes 7–15 business days to arrive, depending on your location.

Q: How can I track my package? A: Once your order is on its way, we will send you a shipping confirmation email containing your tracking number. You can use this number on our "Track Order" page or the carrier's website.

Q: Do you ship internationally? A: Yes, we ship to the United States and many other countries worldwide. Please note that international orders may be subject to local customs duties or taxes.

💳 ORDERS & PAYMENTS

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and other secure checkout options provided by our store platform.

Q: Can I change or cancel my order? A: We aim to process orders quickly. If you need to make changes, please contact us at service@navozilo.com within 12 hours of placing your order. Once an order has been processed for shipping, it cannot be canceled.

🛡️ RETURNS & REFUNDS

Q: What is your return policy? A: We offer a 180-day return policy for items that are unused, unopened, and in their original packaging. Due to hygiene reasons, we cannot accept returns on skincare products that have been opened or used.

Q: What should I do if my product arrives damaged? A: We are so sorry for the inconvenience! Please take a photo of the damaged item and the shipping label, and email us at service@navozilo.com immediately. We will arrange a replacement or a full refund for you.

📩 STILL HAVE QUESTIONS?

If your question isn't answered here, our beauty experts are ready to help!

  • Email: service@navozilo.com

  • Phone: (+1) 6265448083

  • Address: 23545 PALOMINO DR #B, DIAMOND BAR, CA 91765, USA

  • Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (PST)