Refund & Return Policy

At Navozilo, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we are here to help.

Please read our policy below to understand your rights regarding returns and refunds.

1. 180-Day Return Window

You have 180 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Note: For hygiene and safety reasons, we cannot accept returns for skincare products (such as masks, serums, or creams) that have been opened or used.

2. Return Process

To start a return, you can contact us at service@navozilo.com.

  • If your return is accepted, we will send you instructions on how and where to send your package.

  • Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged (e.g., leaking masks), or if you receive the wrong item.

  • To expedite the process, please include photos of the damaged item and the shipping label in your email. We will evaluate the issue and make it right.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Opened or used skincare/cosmetic products.

  • Sale items or gift cards.

  • Items damaged due to customer misuse.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Return Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged or defective).

  • Shipping costs are non-refundable.

Contact Us

For any questions regarding your return or refund, please reach out to our customer support team:

  • Brand Name: Navozilo

  • Email: service@navozilo.com

  • Phone: (+1) 6265448083

  • Return Address: 23545 PALOMINO DR #B, DIAMOND BAR, CA 91765, USA