Shipping Information

Thank you for choosing Navozilo for your skincare journey. We are committed to delivering our premium products—from our Snail Mucin Masks to our revitalizing serums—safely and efficiently to your doorstep.

Below are the details of our shipping policy:

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include your tracking number.

2. Shipping Rates and Estimates

We offer reliable shipping options to ensure your skincare essentials arrive in perfect condition.

  • Standard Shipping: Typically takes 7–15 business days for delivery depending on your location.

  • Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout.

  • [Optional Suggestion: We offer FREE SHIPPING on orders over $59.]

3. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Please allow 48 hours for the tracking information to become available in the carrier's system.

4. International Shipping

We currently ship to the United States and several other international destinations. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Navozilo is not responsible for these charges if they are applied and are your responsibility as the customer.

5. Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. If your address falls into this category, we will reach out to you to ensure a smooth delivery process.

6. Missing or Damaged Packages

  • Damaged Items: If you receive your order damaged (e.g., leaking masks or broken seals), please save all packaging materials and damaged goods, and contact us immediately at service@navozilo.com with photos of the damage.

  • Lost Packages: If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Contact Us

If you have any further questions regarding the delivery of your order, please do not hesitate to reach out to our support team:

  • Email: service@navozilo.com

  • Phone: (+1) 6265448083

  • Business Address: 23545 PALOMINO DR #B, DIAMOND BAR, CA 91765, USA